Helping therapists type less,
accomplish more.

Our solution is built and maintained by experienced cybersecurity and healthcare professionals that have expert knowledge of healthcare regulations and decades of experience in maintaining HIPAA secure systems. The service is regularly scanned for vulnerabilities and assessed to ensure HIPAA compliance. Security information is available on our Security page, and additional cybersecurity technology documentation and architecture diagrams are available upon request. Additional information about our partnership with Microsoft can be found on their website or via Press Release. Feel free to schedule a call or message our team to speak with a healthcare compliance expert.

Our Terms provide for a standard HIPAA Business Associate Agreement for Covered Entities and Business Associates, along with the associated controls to ensure the safety of healthcare data. If you need this agreement signed via DocuSign instead, please contact our legal team at [email protected]. There is no additional cost. Custom ("redline") HIPAA agreements, however, are only available within the "Enterprise" and "Ultimate" licensing options.

Yes, this is available for all licensing options. If an additional FERPA addendum is needed, beyond what is included in the Terms of Use, please contact [email protected] or request this from any member of our team.

Yes, while AI is incredibly intelligent, and is getting better every day, it is not perfect. Users need to be aware of this, and carefully review answers from any AI, including BastionGPT. For more information about the various types of errors that AI can make, please review our Healthcare AI Use Case guide or contact us.

Multiple AI models power BastionGPT. BastionGPT is optimized to use the most effective AI model based on your query. This often includes licensed versions of GPT-4.1, GPT-5, o3, Claude Opus and Google Gemini 3 Pro. BastionGPT has been tailored for healthcare users in many ways, such as minimizing the influence of pseudo-science and encouraging the use of evidence-based healthcare practice.

Free AI services often use GPT 3.5 or even lower-performing AI models. Most customers, after experiencing the capability and intelligence of BastionGPT with GPT4, can no longer go back to using other AI models. Additionally, free options often share your chat data, are not compliant with healthcare regulations, and are not designed for healthcare professionals. BastionGPT has also been optimized for hundreds of different healthcare and therapy uses, which allows our service to automatically adjust the AI model to give you the highest quality response. See how BastionGPT compares to other AI scribes.

Yes, BastionGPT provides access to the full power of ChatGPT, and acts as a powerful assistant for every type of healthcare workforce member, whether that use is troubleshooting computer code, summarizing meeting notes, making suggestions to improve emails, or suggesting updates to company policy.

In prioritizing the privacy and security of health information, BastionGPT adheres to a robust framework designed to align with major global healthcare standards. We endeavor to meet key industry standards, such as HIPAA in the United States, PIPEDA in Canada and the Privacy Act/APP in Australia, ensuring the protection and confidentiality of health information. However, compliance can vary by region due to differing local laws and regulations. We provide documentation and resources for our services, and we recommend consulting those materials or contacting our support to verify compliance with the healthcare regulations specific to your region and situation.

Yes, BastionGPT will show a brief walkthrough of features the first time you log in on a new device. For a more detailed overview, check out our Quick Start Video Guide. If you are interested in an interactive "Lunch and Learn" session, you can also reach out to our support team for upcoming dates and times. You can find popular use cases in our Use Cases page, or via our community Prompts for Health site.

Automated treatment planning software, like what can be performed in BastionGPT, improves clinic efficiency by generating comprehensive initial treatment plan drafts that clinicians can customize and approve. When provided with patient diagnosis, symptoms, and background information, BastionGPT proposes structured plans covering medication recommendations, psychotherapy modalities (such as CBT or DBT), lifestyle modifications, and safety considerations. The clinical AI can also suggest dynamic updates to existing plans based on patient progress notes, helping clinicians keep treatment goals current without starting from scratch. For team-based settings, BastionGPT consolidates input from therapists, psychiatrists, and social workers into unified care plans (streamlining interdisciplinary coordination and discharge planning).

Therapist input remains central to all AI-created treatment plans in BastionGPT. The platform functions as an intelligent drafting assistant, not a replacement for clinical judgment. Clinicians provide the diagnostic information, patient context, and therapeutic preferences that shape each plan. BastionGPT then generates a comprehensive initial draft incorporating evidence-based interventions, which the therapist reviews, modifies, and approves. Nothing is finalized without the clinician's professional judgment. This collaborative approach ensures treatment plans reflect both AI efficiency and the nuanced understanding that only human clinicians can provide (such as patient preferences, cultural considerations, and therapeutic alliance factors).

Documentation burden is a leading contributor to mental health provider burnout, and telehealth has introduced additional challenges by increasing session volume without reducing paperwork. AI documentation tools like BastionGPT directly address this by automating the most time-consuming aspects of clinical note-taking. Therapists conducting teletherapy sessions can use BastionGPT's real-time transcription to capture sessions automatically, then generate structured progress notes with a single click. This eliminates the post-session documentation pile-up that forces clinicians to chart late into evenings. By enabling therapists to stay fully present during virtual sessions (without distracted note-taking) and by providing ready-to-review note drafts afterward, BastionGPT helps restore sustainable workloads and protect clinician wellbeing.

Therapists can ensure compliance with AI note-taking tools by selecting platforms specifically designed for healthcare use. BastionGPT ensures compliance through several safeguards: a Business Associate Agreement (BAA) included with every plan, HIPAA-compliant infrastructure with encrypted data storage, U.S.-based data centers for domestic customers, a contractual commitment that patient data is never used for AI model training, and an isolated environment that helps prevent data exposure to third parties. Therapists should avoid using consumer AI tools (like public ChatGPT) with any patient information, as these lack the necessary compliance frameworks. With BastionGPT, clinicians can confidently use AI for documentation without spending time de-identifying data or risking regulatory violations.

Yes, AI can support crisis intervention in mental health settings through documentation assistance and risk identification. BastionGPT helps clinicians during and after crisis situations by generating structured crisis intervention reports that capture presenting problems, interventions used, outcomes, and follow-up recommendations. The platform can also assist in creating or documenting safety plans with appropriate templates. Additionally, BastionGPT can analyze patient text data (such as journal entries or session transcripts) to flag language patterns that may indicate elevated risk, including expressions of hopelessness or suicidal ideation. We hear many reports from our customers that BastionGPT helps them to identify risk signals that would have otherwise gone undetected. These AI-assisted alerts serve as an additional safety net, supplementing (never replacing) clinical judgment and enabling earlier intervention.

BastionGPT supports scenario-based planning in therapeutic contexts through several capabilities. The platform can generate hypothetical patient cases and role-play dialogues for training purposes, helping therapists practice clinical skills with AI-generated scenarios. For treatment planning, BastionGPT can draft contingency approaches. For example, outlining alternative interventions if a patient doesn't respond to first-line treatment. The therapy AI can also help clinicians prepare for challenging situations by generating discussion frameworks for difficult conversations or ethical dilemmas. Supervisors use BastionGPT to create varied training scenarios for their teams, from mock intakes to crisis intervention simulations, supporting ongoing professional development within a secure environment.