Want to use ChatGPT, but work in healthcare?

Our solution is built and maintained by experienced cybersecurity and healthcare professionals that have expert knowledge of healthcare regulations and decades of experience in maintaining HIPAA secure systems. The service is regularly scanned for vulnerabilities and assessed to ensure HIPAA compliance. Security information is available on our Security page, and additional cybersecurity technology documentation and architecture diagrams are available upon request. Additional information about our partnership with Microsoft can be found on their website or via Press Release. Feel free to schedule a call or message our team to speak with a healthcare compliance expert.

Our Terms provide for a standard HIPAA Business Associate Agreement for Covered Entities and Business Associates, along with the associated controls to ensure the safety of healthcare data. If you need this agreement signed via DocuSign instead, please contact our legal team at legal@bastiongpt.com. There is no additional cost. Custom ("redline") HIPAA agreements, however, are only available within the "Enterprise" and "Ultimate" licensing options.

Yes, this is available for all licensing options. If an additional FERPA addendum is needed, beyond what is included in the Terms of Use, please contact legal@bastiongpt.com or request this from any member of our team.

Yes, BastionGPT meets Australian Privacy Principle requirements. Your data is stored in Australia, secured with encryption, and never used for marketing or AI training purposes. We support your rights to access and correct information as needed. You can find more information on our APP compliance page.  

Yes, while AI is incredibly intelligent, and is getting better every day, it is not perfect. Users need to be aware of this, and carefully review answers from any AI, including BastionGPT. For more information about the various types of errors that AI can make, please review our Healthcare AI Use Case guide or contact us.

Multiple AI models power BastionGPT. BastionGPT is optimized to use the most effective AI model based on your query. This often includes licensed versions of GPT-4.1, GPT-4.0, o3-mini-high, Claude Opus and Google Gemini Pro. GPT-5 is being reviewed and will be released soon.  BastionGPT has been tailored for healthcare users in many ways, such as minimizing the influence of pseudo-science and encouraging the use of evidence-based healthcare practice.

Free AI services often use GPT 3.5 or even lower-performing AI models. Most customers, after experiencing the capability and intelligence of BastionGPT with the latest and most powerful AI models, can no longer go back to using other AI models. As a cutting-edge medical GPT solution, BastionGPT has been specifically designed to meet the needs of healthcare professionals. Additionally, free options often share your chat data, are not compliant with healthcare regulations, and are not designed for healthcare professionals. BastionGPT has also been optimized for hundreds of different healthcare and therapy uses, which allows our service to automatically adjust the AI model to give you the highest quality response.

Yes, BastionGPT provides access to the full power of ChatGPT, and acts as a powerful assistant for every type of healthcare workforce member, whether that use is troubleshooting computer code, summarizing meeting notes, making suggestions to improve emails, or suggesting updates to company policy.

In prioritizing the privacy and security of health information, BastionGPT adheres to a robust framework designed to align with major global healthcare standards. We endeavor to meet key industry standards, such as HIPAA in the United States, PIPEDA in Canada and the Privacy Act/APP in Australia, ensuring the protection and confidentiality of health information. However, compliance can vary by region due to differing local laws and regulations. We provide documentation and resources for our services, and we recommend consulting those materials or contacting our support to verify compliance with the healthcare regulations specific to your region and situation. If your facility uses product-specific consent forms, those can be found in our Consent Form page.

Yes, BastionGPT will show a brief walkthrough of features the first time you log in on a new device. For a more detailed overview, check out our Quick Start Video Guide. If you are interested in an interactive "Lunch and Learn" session, you can also reach out to our support team for upcoming dates and times. You can find popular use cases in our Use Cases page, or via our community Prompts for Health site.

We have additional frequently asked questions on our Support site, or we are happy to chat via our chat system, email or a live meeting.