BastionGPT (“we, “our”, or “us”) is a healthcare-specific AI service offered by FortaTech Security and designed with Australian privacy, security, and compliance at its core. We protect your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This is an addendum to our BastionGPT Privacy Policy and Terms of Use.
Compliance with the 13 Australian Privacy Principles
1. Open and Transparent Management of Personal Information
We are transparent and open about how we manage your personal information. Our privacy policy outlines how we collect, manage, store, and disclose your data.
2. Anonymity and Pseudonymity
We allow users to interact anonymously or use pseudonyms wherever possible. We only collect the minimal information necessary to validate your identity to provide our services. You can use whatever information you deem necessary and in alignment with your policies within the tools.
3. Collection of Solicited Personal Information
We gather only personal information that is necessary for us to provide services:
· Contact details (name, e-mail address, phone number)
· Personal information (company, title)
· Payment information
· Data from the use of our services
· Any other information you provide directly to us
4. Dealing with Unsolicited Personal Information
If personal information is collected that we did not solicit in accordance with APP-3, we will destroy or de-identify it if it is lawful and reasonable to do so.
5. Notification of the Collection of Personal Information
When we collect personal information, we will take reasonable steps to notify you about:
· Our identity and contact details.
· The entities or types of entities with which we share information.
· Information about how you can access and correct personal information.
6. Use or Disclosure of Personal Information
BastionGPT only uses or discloses customer data based on customer instructions or lawful requests. The use of personal information is strictly limited to providing the requested services, such as generating documentation or analysis. Your data is not used to improve AI models like ChatGPT and Claude.
We will only use or disclose personal information for the purpose it was collected or:
· If you have consented to share the data.
· You would reasonably expect us to disclose the information to provide our services.
· As otherwise required by law.
7. Direct Marketing
BastionGPT only uses your information for direct marketing purposes if we collect the information from you and in relation to our services. You may opt out of receiving direct marketing communications by contacting us directly or using the mechanisms in our communications.
8. Cross-border Disclosure of Personal Information
We adhere to requirements for data residency, security, transmission, and encryption. User data is stored in Australia for accounts registered in Australia. Regardless of data location, we adhere to stringent data protection standards to comply with cross-border privacy requirements.
9. Adoption, Use, or Disclosure of Government Identifiers
We do not identify you with government identifiers (such as Tax File Numbers) unless required or authorized by law.
10. Quality of Personal Information
We aim to maintain the quality of personal information through regular checks to ensure it is accurate, up-to-date, and complete. If your information changes, you can update it directly or contact us for support to ensure accuracy.
11. Security of Personal Information
We use advanced encryption to protect personal information and restrict access based on the principle of least privilege. Our platform undergoes regular risk assessments, including third-party security reviews and penetration testing, to maintain high-security standards. When your personal information is no longer required, we take reasonable steps to destroy or de-identify it unless legally required to retain it.
12. Access to Personal Information
You have the right to request your personal information at any time. Please contact our support team, and we will respond to your request within a reasonable timeframe. We will share the information per your request if it is reasonable and practicable to do so in accordance with the APPs.
13. Correction of Personal Information
If you believe any information is incorrect, you can modify your data to ensure it remains accurate and current. Our customer support team is available to assist you, further supporting the accuracy of the data.
E-mail: [email protected]
Phone: +1 (214) 619-8696
Mailing Address: 11816 Inwood Rd #3181, Dallas, TX 75244
If you have any questions about adherence or specific legal requirements, you can reach out to our legal team at [email protected]
We are here to support your AI journey, and you can schedule time with us to discuss any questions you have around compliance with the APPs.
We are committed to resolving all complaints promptly. If you feel our response is inadequate, you can reach out to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]
