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Consumer AI tools like ChatGPT are not designed for use with protected health information. BastionGPT gives healthcare professionals the same AI capabilities in a platform built for HIPAA compliance from day one, with a BAA included in every plan.
ChatGPT and similar consumer AI tools have changed what clinicians expect from software. The ability to summarize a patient record, draft a referral letter, or generate a SOAP note in seconds is no longer a novelty. For many providers, it has become part of how they work.
The problem is that standard consumer AI tools were not built for healthcare. They do not include a Business Associate Agreement (BAA), they are not architected to handle protected health information (PHI), and their terms of service do not support clinical use with identifiable patient data. Using them with PHI creates regulatory exposure that most practices cannot afford.
BastionGPT is designed to close that gap. It brings the capabilities clinicians already expect from AI into a platform purpose-built for the compliance, privacy, and documentation standards of healthcare, tuned to deliver better results for clinical use cases than general-purpose tools can offer.
Standard consumer ChatGPT is not designed for HIPAA compliance. OpenAI does not offer a Business Associate Agreement (BAA) for consumer ChatGPT accounts, and its terms of service do not support use with protected health information. Healthcare professionals who use consumer ChatGPT with patient data may be creating a reportable HIPAA violation.
While some enterprise AI plans from other vendors include BAAs, a BAA alone does not mean every feature in the product is covered. Many of these platforms have exceptions buried in their agreements where specific features fall outside BAA coverage, meaning an employee using those features with PHI could trigger a breach without realizing it. Because BastionGPT is built exclusively for healthcare, every feature in the platform is designed to be HIPAA compliant, with no carve-outs.
A BAA is included with all BastionGPT plans. Customer data is not provided to OpenAI and is never shared with third-party AI providers for training. Where data is shared with other AI providers as part of delivering the service, it is done under HIPAA agreements with appropriate security controls in place.
Uploading patient records or PHI to a consumer AI tool is not safe from a regulatory standpoint, regardless of how the tool handles the data technically. Without a signed BAA in place, any disclosure of PHI to a third-party service is a potential HIPAA violation.
BastionGPT is designed to support the safe use of AI with clinical documents. The platform accepts uploaded documents including PDFs, Word files, and images for analysis and summarization, within a HIPAA-compliant environment backed by a BAA. Data is stored securely and wiped after 30 days by default, with the option to delete sooner.
Healthcare professionals should always verify that any AI tool they use with patient data has an active BAA in place with their organization before uploading records or identifiable information.
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BastionGPT is built for clinical workflows that consumer AI tools are not designed to handle. Key capabilities include:
Clinical documentation — Draft clinical documents such as SOAP notes, DAP notes, BIRP notes, progress notes, referral letters, discharge summaries, and hundreds of other formats — with language tuned for medical accuracy across.
AI medical scribe — Transcribe appointments and generate structured clinical notes with multi-speaker recognition (up to ten speakers). Output options include a Transcription (auto-labeled with speaker names based on voice prints), Summary, a range of progress note formats, and the ability to create a fully custom note based on your own requirements and writing style.
Document upload and analysis — Summarize, analyze, and transform uploaded clinical documents including patient records, prior authorizations, and lab results. Professional Plus supports up to 1,000 pages.
Healthcare-appropriate content filtering — Handles clinical topics that standard consumer AI tools sometimes block or refuse, including sensitive mental health, medication, and diagnostic discussions.
BAA included at every tier — No enterprise contract or large seat minimum required. A BAA is included with all plans.
A medical ChatGPT refers to an AI assistant that functions like ChatGPT but is specifically built or configured for healthcare use. Unlike consumer AI tools, a medical ChatGPT is typically designed to handle protected health information (PHI), include a Business Associate Agreement (BAA), and support clinical documentation workflows. BastionGPT is a HIPAA-compliant AI assistant built for physicians, therapists, nurses, and other healthcare professionals.
Standard consumer ChatGPT is not HIPAA compliant. OpenAI does not provide a BAA for consumer accounts, and its terms of service do not permit use with protected health information. Healthcare professionals who need HIPAA-compliant AI should use a platform that includes a BAA and is architected for PHI handling, such as BastionGPT.
Yes. BastionGPT is a HIPAA-compliant AI assistant built for healthcare professionals. It includes a BAA with every plan, runs on HIPAA-compliant secure infrastructure, and is designed to support clinical documentation, AI scribing, and document analysis with protected health information. A BAA is included with all plans starting at $20/user/month. Please see our pricing below.
Uploading patient records or PHI to standard consumer AI tools like ChatGPT is not advisable from a HIPAA compliance standpoint. Without a signed BAA in place, sharing PHI with a third-party service may constitute a HIPAA violation. BastionGPT is designed to support the secure handling of clinical documents within a HIPAA-compliant environment, with a BAA included in all plans. Customer data is not provided to OpenAI and is never shared with third-party AI providers for training. Where data is shared with other providers as part of delivering the service, it is done under HIPAA agreements with appropriate security controls.
Physicians and other clinicians can use AI for patient documentation, but the tool must be used within a HIPAA-compliant framework that includes a BAA. Consumer ChatGPT does not meet this requirement. BastionGPT is built for clinical documentation, including SOAP notes, referral letters, progress notes, and AI medical scribe transcription, with HIPAA compliance and a BAA built in.
BastionGPT is purpose-built for healthcare where consumer ChatGPT is a general-purpose tool. Key differences include: a BAA included with all plans; data isolation with no sharing with third-party AI providers for training; healthcare-appropriate content handling for clinical topics; trained on thousands of clinical documentation templates; AI medical scribe with multi-speaker transcription; and document upload for records analysis. BastionGPT is trusted by 10,000+ health organizations and aligns with the APA's AI tool guidelines on safety and ethics, and has been reviewed by the APA across key areas, including adaptation to psychological practice, safety, bias, security, and expertise, earning a featured spot at the 2025 APA Conference.
BastionGPT integrates multiple leading AI models within a unified HIPAA-compliant interface, including the latest GPT, Google Gemini Pro, and Claude AI models. Unlike using consumer ChatGPT directly, BastionGPT routes all interactions through a HIPAA-compliant environment with a BAA in place and no use of customer data for model training.
