For DME Operations AI Built for the Realities of Modern Healthcare
Reduce documentation burden, cut claim denials, and give your team the time to focus on patients, all within a HIPAA-compliant platform built for healthcare.
Upload notes, orders, and patient records into BastionGPT so they can be transformed into structured documentation.
Generate letters of medical necessity from patient charts and physician notes in minutes
Draft prior authorization requests with required clinical details, diagnosis codes, and supporting documentation
Summarize lengthy hospital discharge summaries to extract the information that justifies DME coverage
Compose physician order clarification requests when documentation is incomplete
Identify missing elements in clinical documentation before claims are submitted to help prevent avoidable denials
Billing & Claims
Paste claim details or upload denial letters into BastionGPT, and it helps your billing team prepare accurate submissions and respond to denials with thorough, well-cited appeal letters.
Suggest appropriate HCPCS and ICD-10 codes based on physician orders and patient conditions
Review claims for errors and missing information before submission to improve first-pass acceptance rates
Generate comprehensive appeal letters for denied claims that reference patient medical history and payer policies
Draft documentation with complete clinical narratives and supporting evidence
Create patient billing communications and payment plan letters that are clear and empathetic
Knowledge & Training
Upload your SOPs, payer guides, and Medicare coverage criteria into BastionGPT, and it turns institutional knowledge into instant, searchable answers for your entire team.
Answer staff questions about Medicare requirements, payer policies, and company procedures in seconds using saved prompts loaded with your SOPs
Anonymize patient data to empower your team to share examples and best practices without violating patient privacy
Generate realistic practice cases using synthetic patient data so trainees can learn without PHI exposure
Draft policy updates and internal memos when regulations change
Summarize lengthy regulatory documents (CMS bulletins, coverage criteria updates) into actionable takeaways your team can act on immediately
AI Transcription & Scribe
Record a patient interaction with BastionGPT's built-in AI scribe, and it converts the recording into structured documentation.
Record home equipment delivery and setup visits, then generate structured delivery notes with patient education details and safety checks documented
Transcribe patient training sessions for CPAP, oxygen, and other equipment, and convert them into formatted instruction summaries and compliance records
Capture in-office assessments and evaluations with hands-free dictation, then produce clinical notes ready for the patient file
Transcribe phone calls with physicians or payers to create accurate records of verbal orders, authorization discussions, and follow-up action items
Review and edit all transcriptions before filing, so every note meets your documentation standards
"The HIPAA compliance is a huge time saver because I do not have to take out identifying information."
Alexis Arceo, CEO
Expedited Reports
“Bastion's allowed me to provide extra add-on services that are really meaningful.”
Rachael St. Claire, PsyD
Clinical Psychologist
Join DME Providers Adopting AI
BastionGPT gives DME providers a secure AI assistant that handles documentation, billing, compliance, and training, so you can focus on patient care and business growth. Start using BastionGPT within minutes. There are no setup costs and a 7-day free trial.
Yes. BastionGPT is designed to support HIPAA compliance in every interaction. A Business Associate Agreement (BAA) is included with all plans. All data is encrypted in transit (TLS) and at rest (AES-256 or equivalent), hosted on Microsoft Azure in HIPAA-compliant, ISO 27001-certified data centers. No data is shared with OpenAI or other third-party AI providers for training or any other purpose.
How does BastionGPT stay current with changing Medicare and payer requirements?
BastionGPT integrates multiple leading AI models (including GPT-5.2, Claude Opus, and Gemini-3 Pro) that are regularly updated. Your team can also upload current CMS bulletins, coverage criteria documents, and internal payer guides as reference documents. BastionGPT processes documents up to 500 pages, so even lengthy regulatory updates can be summarized into actionable takeaways within minutes.
Does BastionGPT store patient data?
BastionGPT retains chat history, transcripts, and uploaded files for 30 days by default, and users can delete data sooner at any time.
Can multiple team members use BastionGPT at the same time?
Yes. BastionGPT uses per-seat licensing, so each team member gets their own secure account. The Professional Plus plan includes cross-device prompt and chat synchronization, and enterprise teams can take advantage of Single Sign-On (SSO) and custom security policies.
How can AI help reduce DME claim denials?
BastionGPT helps reduce claim denials by flagging missing documentation elements, suggesting accurate HCPCS and ICD-10 codes, and generating thorough appeal letters that reference patient records and payer-specific policies. By catching gaps before submission and speeding up the appeals process, your billing team can improve first-pass acceptance rates and recover denied revenue faster.
Can BastionGPT integrate with our existing DME billing software?
BastionGPT works alongside all major EMR and billing systems, including Brightree, DMEWorks, and others. Integration is straightforward through copy/paste and document upload, with no complex IT setup required. Your team can upload physician orders, patient records, or claims data directly into BastionGPT and receive structured outputs ready to paste into your billing system.
Is BastionGPT easy to use?
BastionGPT is designed to feel familiar to anyone who has used ChatGPT or a similar AI tool. The interface is clean and simple, and most users are productive within their first session. We also offer live onboarding support, training sessions, and lunch-and-learn programs to help your team get started.
How quickly can our team get started?
Most organizations sign up and begin using BastionGPT within 10 minutes. There are no setup costs, no IT implementation required, and no fixed commitments. Start with a 7-day free trial (no credit card required), and your team can be drafting medical necessity letters and reviewing claims the same day.
Can I use AI to write medical necessity letters for DME?
Yes. BastionGPT drafts medical necessity letters by pulling from uploaded physician orders, patient charts, and clinical notes. You provide the source documentation, and BastionGPT generates a structured letter with the diagnosis, clinical justification, and equipment details formatted for payer submission. Your team reviews and approves the letter before it goes out.
AI Disclaimer: BastionGPT is a clinical AI assistant and AI scribe designed to support healthcare professionals with documentation and administrative tasks. It does not replace professional clinical judgment. All AI-generated content should be reviewed, verified, and approved by a licensed clinician before inclusion in any client record or official communication.
.png)
.png)
