For DME Operations
AI Built for the Realities of Modern Healthcare

Reduce documentation burden, cut claim denials, and give your team the time to focus on patients, all within a HIPAA-compliant platform built for healthcare.

7 day free trial.
Trusted by 9,000+ health organizations.

AI Medical Scribes - User Interface

The Documentation Crisis Facing DME Providers
‍

40-70%

DME staff spend up to 40-70% of their time on paperwork and documentation.

25%

Average DME claim denial rate is 25%, often due to documentation errors.

15 Hours

BastionGPT users report saving up to 15 hours per week on documentation and billing tasks.

You started your DME business to help patients get the equipment they need, not to have your team buried in:
First-pass denial rates of up to 25% caused by incomplete documentation your billing team has to rework manually
Prior authorization backlogs that delay equipment delivery and tie up staff on payer calls for hours each week
Constant changes to Medicare coverage criteria, HCPCS codes, and payer rules that require ongoing staff retraining
Audit preparation that pulls senior staff away from revenue-generating work for days at a time

BastionGPT Helps You Reclaim Your Practice

BastionGPT works alongside your team as a secure, always-available AI assistant that handles the documentation and billing tasks slowing you down. It is designed to support HIPAA compliance in every interaction, so your staff can work with patient data confidently.
Reclaim hours each week by drafting medical necessity letters, appeal documentation, and billing forms in minutes
Accelerate company procedures and billing workflows through saved prompts
Improve first-pass claim acceptance rates with AI that flags missing elements and suggests accurate codes before submission
Strengthen audit readiness with consistent, well-structured documentation that aligns with Medicare and accreditation standards
Reduce denial management costs with AI-generated appeal letters that reference patient records and payer policies
Scale operations without proportionally increasing administrative headcount
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Ready to get started?

7 day free trial. Trusted by 9,000+ health organizations.

How to Integrate BastionGPT in Your Workflow

Clinical Documentation

Upload physician orders and patient records into BastionGPT, and it transforms them into structured documentation.
Healthcare provider utilizing AI Medical Scribes for accurate patient records
  • Generate letters of medical necessity from patient charts and physician notes in minutes
  • Draft prior authorization requests with required clinical details, diagnosis codes, and supporting documentation
  • Summarize lengthy hospital discharge summaries to extract the information that justifies DME coverage
  • Compose physician order clarification requests when documentation is incomplete
  • Identify missing elements in clinical documentation before claims are submitted to help prevent avoidable denials

Billing & Claims

Paste claim details or upload denial letters into BastionGPT, and it helps your billing team prepare accurate submissions and respond to denials with thorough, well-cited appeal letters.
Healthcare provider utilizing AI Medical Scribes for accurate patient records
  • Suggest appropriate HCPCS and ICD-10 codes based on physician orders and patient conditions
  • Review claims for errors and missing information before submission to improve first-pass acceptance rates
  • Generate comprehensive appeal letters for denied claims that reference patient medical history and payer policies
  • Draft prior authorization requests with complete clinical narratives and supporting evidence
  • Create patient billing communications and payment plan letters that are clear and empathetic

Knowledge & Training

Upload your SOPs, payer guides, and Medicare coverage criteria into BastionGPT, and it turns institutional knowledge into instant, searchable answers for your entire team.
Healthcare provider utilizing AI Medical Scribes for accurate patient records
  • Answer staff questions about Medicare requirements, payer policies, and company procedures in seconds using saved prompts loaded with your SOPs
  • Create training materials, scenarios, and quizzes for new hires based on your internal best practices
  • Generate realistic practice cases using synthetic patient data so trainees can learn without PHI exposure
  • Draft policy updates and internal memos when regulations change
  • Summarize lengthy regulatory documents (CMS bulletins, coverage criteria updates) into actionable takeaways your team can act on immediately

AI Transcription & Scribe

Record a patient interaction, equipment setup visit, or phone call with BastionGPT's built-in AI scribe, and it converts the recording into structured documentation with six output options.
Healthcare provider utilizing AI Medical Scribes for accurate patient records
  • Record home equipment delivery and setup visits, then generate structured delivery notes with patient education details and safety checks documented
  • Transcribe patient training sessions for CPAP, oxygen, and other equipment, and convert them into formatted instruction summaries and compliance records
  • Capture in-office assessments and evaluations with hands-free dictation, then produce clinical notes ready for the patient file
  • Transcribe phone calls with physicians or payers to create accurate records of verbal orders, authorization discussions, and follow-up action items
  • Review and edit all transcriptions before filing, so every note meets your documentation standards
"The HIPAA compliance is a huge time saver because I do not have to take out identifying information."
Alexis Arceo, CEO
Expedited Reports
“Bastion's allowed me to provide extra add-on services that are really meaningful.”
Rachael St. Claire, PsyD
Clinical Psychologist

Join DME Providers Who've Transformed Their Operations

BastionGPT gives DME providers a secure AI assistant that handles documentation, billing, compliance, and training, so your team can focus on patient care and business growth. Most organizations sign up and start using BastionGPT within 10 minutes, with no setup costs and a 7-day free trial.

Professional

Great for those just getting started.
  
$20
per user monthly.
Start Trial
Access to the most powerful AI models
Reference documents up to 10,000 words long
HIPAA secure and compliant
Unlimited audio transcription

Professional Plus

Our most popular plan. Great for those working with large documents.
$45
per user monthly.
Start Trial
Everything from Professional
Reference multiple documents up to 150,000 words long
Analyze images, charts and graphs
Early access to the latest new AI models and features

Ultra

Designed for large organizations.
Starting at 100 users.
$65
per user monthly.
Contact Sales
Everything from Professional Plus
Customizable security policies
Single Sign On (SSO)
Run locally within your existing enterprise cloud
and much more

Frequently Asked Questions

Is BastionGPT HIPAA-compliant?
Yes, BastionGPT is engineered specifically for HIPAA compliance. We include a Business Associate Agreement (BAA) for all users and host data in secure, private environments. Your patient data will never be sold or used to train AI models.
Does using AI for documentation affect the quality or personalized nature of my therapy notes?
BastionGPT may actually improve documentation quality by providing structural consistency and reducing errors. You can use prompts to guide the assistant to mirror your unique clinical voice, professional style, and content structure. This results in personalized, high-quality notes that capture the specific nuances of every session.
Can therapists use ChatGPT for session notes?
ChatGPT is a general-purpose AI tool with no BAA for most users and no HIPAA safeguards. Entering patient information into ChatGPT creates a compliance risk. BastionGPT is designed to support HIPAA compliance, includes a BAA with every plan, and does not share your data for training AIs. You can use it with PHI from day one.
Can BastionGPT replace my need for a human review?
No, BastionGPT functions as a collaborative clinical AI assistant and AI scribe rather than a replacement for professional judgment. BastionGPT can make mistakes, so providers must review and approve every draft to ensure clinical validity and accuracy. This process ensures the final record reflects your expert observations and treatment decisions.
Is BastionGPT suitable for all types of mental health providers (e.g., psychologists, LCSWs, psychiatrists)?
Yes, the platform is built for a wide range of professionals, including psychiatrists, psychologists, and LCSWs. It handles the specialized requirements of different disciplines, from medication management to writing forensic psychology reports. Any licensed provider can use BastionGPT to manage their unique documentation burden.
Does using AI for documentation affect the quality or personalized nature of my therapy notes?
BastionGPT may actually improve documentation quality by providing structural consistency and reducing errors. You can use prompts to guide the assistant to mirror your unique clinical voice, professional style, and content structure. This results in personalized, high-quality notes that capture the specific nuances of every session.

Learn More About DME Operations and AI

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AI Disclaimer: BastionGPT is a clinical AI assistant and AI scribe designed to support healthcare professionals with documentation and administrative tasks. It does not replace professional clinical judgment. All AI-generated content should be reviewed, verified, and approved by a licensed clinician before inclusion in any client record or official communication.
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