Good Faith Estimate (No Surprises Act): Definition, Template & Example

A good faith estimate (GFE) is the written notice of expected charges that the No Surprises Act requires US providers to give uninsured and self-pay clients, including therapy clients who pay out of pocket. It itemizes expected services, codes, and charges for up to 12 months of care. Required since January 1, 2022 under 45 CFR 149.610; most therapy GFEs run one to two pages.

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Who writes it

The convening provider or their practice admin; therapists, psychologists, counselors, social workers, and MFTs are all covered

Audience

Uninsured and self-pay clients; a copy stays in the record for dispute reviewers and auditors

Typical length

400 to 700 words · 10 to 20 minutes by hand (clinical team estimate)

Format family

Standardized financial disclosure (compare: fee agreement, superbill, ABN)

When it's used

At scheduling or on request for uninsured and self-pay clients; re-issued on fee or scope changes and at least every 12 months

Standards context

US federal law (45 CFR 149.610) since January 1, 2022; Canada and Australia rely on fee-disclosure conventions instead

What is a good faith estimate?

A good faith estimate (GFE) is the written notice of expected charges that United States federal law requires health care providers, including therapists, psychologists, counselors, social workers, and marriage and family therapists, to give clients who are uninsured or who choose not to bill their insurance. Unlike almost every other document in a therapy practice, this one was created by statute, not by a professional body: the No Surprises Act (Division BB of the Consolidated Appropriations Act, 2021) added section 2799B-6 to the Public Health Service Act, HHS implemented it in an interim final rule published October 7, 2021, and the requirement now lives at 45 CFR 149.610, applying to care scheduled or requested on or after January 1, 2022. You will also see it called a self-pay estimate, an NSA estimate, or a No Surprises Act estimate. It shares a name with, and has nothing to do with, the mortgage-industry good faith estimate that RESPA retired in 2015.

The scope question trips more practices than the form does. Self-pay is broader than uninsured: an insured client who pays your full fee and files a superbill for their own out-of-network reimbursement is self-pay for GFE purposes and is entitled to an estimate, which makes the claim-support billing note the after-session partner of this before-care document. Enrollees in federal programs such as Medicare and Medicaid are excluded, and a Medicare beneficiary generally cannot be relabeled self-pay for a covered service unless the clinician has formally opted out with a private contract. The GFE is also not a fee agreement: your financial policy is a contract that governs the ongoing relationship, while the estimate is a forward-looking disclosure that says on its face it is not a contract. Keep both in the intake packet, and keep them separate.

Who uses good faith estimates and when

Every licensed mental health clinician who sees even one uninsured or self-pay client needs a GFE workflow: the rule reaches anyone practicing within the scope of a state license, solo or group, in office or telehealth-only, with no exemption for modality or caseload size. That is most of the profession. In the APA's 2024 Practitioner Pulse Survey, 34 percent of psychologists reported accepting no insurance at all, and the January 2022 request that HHS exempt routine behavioral health care, signed by 11 professional groups including the APA and NASW, was never granted. Issue the estimate when a self-pay client schedules an intake or a new course of care, whenever anyone asks what treatment will cost (the rule treats any cost discussion as a request), when fees or scope change, and again before a recurring estimate passes its 12-month limit. Coverage-facing paperwork runs in a different lane: requests to a plan go through a prior authorization letter, not an estimate.

Good faith estimate structure: what goes in each section

Client details and estimate date. Name and date of birth, the date you issued the estimate, and how it was delivered. The rule requires a written estimate the client can save and print, in the method the client chooses; oral explanation is allowed only on top of the written one. Pitfall: adding a client signature line as if the rule required it. No provision of 45 CFR 149.610 asks for a signature; log the delivery date and method instead, which is the receipt evidence a dispute reviewer actually uses.

Primary service, in plain language. What the client is scheduling, described so a non-clinician can understand it, with the scheduled date if one exists. Pitfall: code-only descriptions. The regulation requires clear, understandable language; a bare 90837 with no words fails that requirement even though the code itself belongs elsewhere in the estimate.

Itemized services, codes, and expected charges. Each item or service reasonably expected for the period of care, with expected service codes, applicable diagnosis codes, and the expected charge for each. Pitfall: listing rack rates when you have already agreed on a discount. The rule defines the expected charge as the cash rate reflecting any discounts; a sliding-scale practice lists the discounted rate where income is known, and CMS's documented fallback when it is not known yet is the undiscounted price.

Provider identifiers. Name, NPI, and TIN of each provider expected to furnish care, plus the state and location where services will be delivered. Pitfall: omitting the NPI or TIN, one of the documented failure modes in practice. A telehealth-only clinician still lists the states involved; there is no telehealth exemption.

Recurring-care scope statement. For ongoing therapy, one estimate can cover a course of care if it states the expected frequency, the expected number of sessions, and the per-session charge, for no more than 12 months. Pitfall: writing weekly, ongoing. An open-ended estimate is not compliant; state the scope, diarize the 12-month expiry, and issue a fresh estimate to continue.

The required disclaimers. Printed text, not blanks: the estimate-only disclaimer, the separate-scheduling disclaimer, the additional-services disclaimer, the dispute-rights disclaimer with instructions, and the not-a-contract disclaimer. Pitfall: counting to twelve. Element (vii) of the regulation's content list is Reserved, so a complete GFE has eleven elements; templates promising all twelve are miscounting the rule they cite.

Delivery and the paper trail. Who issued the estimate, when, and through what channel, with a copy kept in the record. Pitfall: treating the front-desk cost conversation as small talk. Any discussion of costs is a GFE request that starts a 3-business-day clock, and the answer must arrive in writing.

Blank template (copy and adapt)

GOOD FAITH ESTIMATE  (uninsured / self-pay)
This is an estimate of expected charges. It is not a bill and it is
not a contract.

Client name: ________________________________  DOB: _______________
Date issued: ___________  Delivered by: [ ] paper [ ] email [ ] portal
Trigger: [ ] scheduling   [ ] client request / cost inquiry (date: ____)

PROVIDER
Name and credentials: _____________________________________________
NPI: _______________  TIN: _______________  State(s) of care: _____
Practice and location: ____________________________________________

PRIMARY SERVICE (plain language)
Description: ______________________________________________________
First / scheduled date: ___________  Setting: [ ] office [ ] video

EXPECTED SERVICES AND CHARGES    Period: _________ to _________
(a single recurring estimate may cover at most 12 months)
Service (plain language)        Code      Diagnosis     Charge
_____________________________   _______   __________    $_________
_____________________________   _______   __________    $_________
_____________________________   _______   __________    $_________
Expected frequency: __________  Expected number of visits: _______
Total estimated charges for this period: $__________

SERVICES NEEDING SEPARATE SCHEDULING (estimated separately)
___________________________________________________________________

REQUIRED DISCLAIMERS (print with every estimate)
This is only an estimate; actual items, services, and charges may
differ. Additional recommended services are not reflected here. If
you are billed $400 or more above this estimate, you may start the
patient-provider dispute resolution process within 120 days; using
it will not affect the quality of your care. This estimate is not
a contract and does not require you to obtain services from the
providers listed.

Issued by: ______________________________  Date: _______________
Delivery logged (date / method): __________________________________

Free to use and share, no signup. The PDF includes a one-page cheat sheet with section-by-section pitfalls and a pre-sign checklist; the DOCX is the blank template, ready to adapt.

Sample good faith estimate

Scenario: a solo therapist re-issues a recurring good faith estimate for an established self-pay client, because the prior estimate is approaching its 12-month limit and the practice fee rises in August. All details are fictional.

Good Faith Estimate. Uninsured / self-pay  ·  Client: R.S.  ·  DOB: 03/14/1990  ·  Date issued: 07/06/2026  ·  Delivered: secure portal (client's chosen method), 07/06/2026

Provider: J. Alvarez, LCSW, Cedar Lane Counseling LLC. NPI 1234567893, TIN 87-6543210. Office: Portland, Oregon; video sessions delivered to the client in Oregon.

Primary service: Weekly individual therapy sessions, 55 minutes, for generalized anxiety disorder (diagnosis code F41.1), in office or by video. Next scheduled session 07/13/2026.

Expected services and charges, 07/13/2026 to 07/12/2027: Individual therapy session, service code 90837: 3 sessions in July 2026 at $170 each ($510), then up to 45 sessions at $180 each from 08/01/2026 ($8,100), when the practice's posted fee changes. Expected frequency: weekly. Expected total: up to 48 sessions. Total estimated charges for the period: $8,610.

Services that may need separate scheduling: None anticipated. If any service is recommended later, it will be scheduled separately and receive its own estimate.

Disclaimers: This is an estimate of reasonably expected charges. It is not a bill and not a contract, and it does not require you to obtain services from this provider; actual items, services, and charges may differ, and additional recommended services are not reflected here. If you are billed $400 or more above this estimate for this provider, you may start the patient-provider dispute resolution process within 120 calendar days of the bill; using it will not affect the quality of your care. Instructions: cms.gov/medical-bill-rights or ask this office for the dispute packet.

Record note: Prior recurring estimate issued 08/04/2025 lapses 08/03/2026; this estimate replaces it ahead of the August fee change. Delivery logged: portal message, 07/06/2026. No client signature required by 45 CFR 149.610; receipt tracked by delivery log. Issued by J. Alvarez, LCSW, 07/06/2026.

This sample is fictional and for educational purposes. It does not describe a real client or practice.

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Why this sample works

  • All eleven content elements are present, and nothing extra pretends to be required. The five disclaimers are printed in full, and there is no signature line, because element (vii) of the rule's list is Reserved and no element asks for a signature.
  • The recurring scope is explicit. Frequency, expected session count, per-session charge, and a period that stays inside the 12-month cap, so open-ended weekly therapy is covered without an open-ended estimate.
  • The August fee change is inside the numbers. The new rate appears weeks before the first affected session, far ahead of the 1-business-day deadline, so no bill should ever run $400 past this page.
  • Delivery is logged by date, method, and the client's chosen format. That is the receipt evidence the rule contemplates, with no signature chase.
  • Itemized codes and charges produce a clean aggregate. A dispute reviewer can compare billed against estimated per provider, and the client sees the year's real cost, $8,610, not just a per-session number.

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Documentation and compliance considerations

The estimate is part of the client's record. The rule's own retention hook is retrieval, not destruction: on request, you must be able to produce any GFE you issued in the last 6 years, a duty that parallels HIPAA's 6-year documentation rule and sits underneath longer state chart-retention laws, commonly 7 to 10 years and longer for minors. Client requests for copies run through your normal release of information workflow. Alongside the copies, keep the delivery evidence (date and method for each estimate) and maintain the availability notice the rule requires: a prominent, searchable notice on your website and in the office, plus an oral mention when scheduling or whenever costs come up. Federal-program enrollees are outside the GFE lane entirely: Medicare, Medicaid, TRICARE, VA, and FEHB clients do not receive one, and a Medicare beneficiary cannot simply be relabeled self-pay for a covered service; that generally takes a formal opt-out and private contract, a path psychologists have had for years and marriage and family therapists and mental health counselors gained with Part B recognition in 2024.

On enforcement, hold both truths. No published civil monetary penalty against a therapist for a GFE violation has been identified; the co-provider element has sat under CMS enforcement discretion since December 2, 2022; and the insured-client version with its Advanced Explanation of Benefits remains unenforced pending rulemaking, with the most recent federal agenda pointing at a proposed rule in 2026. But the authority is real: up to $10,000 per violation, a consumer complaint process that has accepted GFE uploads since January 2024, and patient-provider dispute resolution for any bill that runs $400 or more above the estimate, aggregated per provider, inside a 120-day window for a $25 fee. The GFE is never adjudicated as a claim, so no CARC or RARC code will ever flag a bad one; failure surfaces as a dispute or a complaint, not a denial. A good-faith safe harbor covers errors corrected as soon as practicable. For most documents on this site the format is a convention and the content is the requirement; here the content list itself is the law, and only the wording is yours.

Common good faith estimate errors auditors flag

There is no public GFE audit dataset, and that absence is itself a finding: HHS projected more than 26,000 patient-provider disputes per year before launch, yet no PPDR case count or outcome has ever been published by CMS, GAO, or CRS, so the observed record for therapists is one of complaints and corrections rather than penalties. Do not borrow numbers from the insured side either: the nearly 490,000 disputes GAO counted in the No Surprises Act's first 15 months belong to the insurer-facing IDR process and say nothing about self-pay estimates. What is documented is how estimates fail: never issued, missing disclaimers, missing NPI or TIN, cost inquiries not treated as requests, and bills that outgrow a stale estimate. The BastionGPT Clinical Advisory Board sees the same errors most often in good faith estimate reviews:

  • Waiting for the client to say the word estimate. Any discussion of costs is legally a request that starts the 3-business-day clock; a front-desk question about what weekly sessions cost is a trigger, not small talk.
  • Running the GFE as an annual form. The rule has no calendar trigger. New scheduling, any change in fees or scope (new estimate at least 1 business day before the affected session), and the 12-month ceiling on a recurring estimate are the real triggers; annually merely approximates the last one.
  • Skipping superbill clients. A client who pays in full and seeks their own reimbursement is self-pay under the rule and entitled to an estimate; equating insured with exempt is the quiet compliance gap in otherwise careful practices.
  • Chasing signatures instead of logging delivery. Nothing in the rule requires a client signature, and a signed estimate that went out late is still late. The defensible artifact is the delivery log: date, method, and the client's chosen format.
  • Letting the bill outgrow the estimate. Raise a fee, add a service, or extend care without re-issuing and every dollar past the old numbers walks toward the $400 aggregate dispute threshold; update the estimate before the change, not after the bill.
How BastionGPT helps

BastionGPT is specifically trained, tuned, and clinically tested on good faith estimates.

  • Draft a complete GFE from your fee schedule and the expected course of care, with the plain-language service description, the recurring scope statement, and all five disclaimers in place.
  • Pull services, codes, and charges out of a treatment plan, superbill, or fee schedule and turn them into clean estimate line items with a period total.
  • Check a draft against the eleven required elements before it goes out: identifiers, description, codes and charges, NPI and TIN, states of care, the 12-month scope, and the disclaimers.

See how clinicians use it day to day on the AI therapy notes page.

Many BastionGPT users report saving more than 90 minutes per day on documentation.

HIPAA-compliant with a signed BAA on every plan. Your data is never used to train models. BastionGPT drafts, you review and sign.

Frequently asked questions

No. No provision of 45 CFR 149.610 requires a client signature or a provider signature; a signature line is a practice or software convention for documenting receipt, not a regulatory element. What protects you in a dispute is proof of timely delivery, so log the date, the method, and the client's chosen format for every estimate you issue, including re-issues after a fee change. If your intake software insists on a signature field, treat it as optional and never hold care to it.

The rule contains no annual or calendar-year trigger; the advice to re-issue annually is a simplification that happens to approximate one real rule. The actual triggers are: each new scheduling or request; any change in expected charges, services, frequency, or providers, which requires a new estimate no later than 1 business day before the affected service; and the 12-month maximum life of a recurring-services estimate, which must be replaced to continue care beyond it. Diarize each recurring estimate's expiry and your fee-change dates, and the annual myth takes care of itself.

Use the recurring-services provision: one estimate may cover a course of care for up to 12 months if it states the expected scope. Give the expected frequency, the expected number of sessions, and the charge per session, then total it. A statement like weekly 55-minute sessions from July 13, 2026 through July 12, 2027, up to 48 sessions at $180 per session, satisfies the scope requirement as CMS and the professional associations describe it. To continue past the period, issue a new estimate before the old one lapses; to change fees mid-period, issue the new estimate at least 1 business day before the first session at the new fee.

Yes. The rule defines self-pay to include insured clients who choose not to have claims submitted to their plan, which is exactly the superbill arrangement: the client pays your full fee and seeks their own out-of-network reimbursement. They are entitled to a good faith estimate before care, and the two documents then bracket each session: the GFE is pre-service and never goes to a payer, while the claim-support billing note and superbill are post-service records the client submits. Practices that equate having insurance with not needing a GFE miss this group, and it is often the largest self-pay group they have.

Not the self-pay version this page covers. When a claim will go to a plan, the statute contemplates a plan-facing estimate feeding an Advanced Explanation of Benefits, but those provisions are unenforced pending rulemaking, with the most recent federal agenda pointing at a proposed rule in 2026. Enrollees in federal programs (Medicare, Medicaid, TRICARE, VA care, FEHB plans) are excluded from the GFE entirely; for Original Medicare the analogous form is the ABN, a different instrument that does require a signature and an option choice. A Medicare beneficiary also cannot simply be relabeled self-pay for a covered service: that takes enrollment or a formal opt-out with a private contract, a path open to psychologists for years and to marriage and family therapists and mental health counselors since they became Part B providers in 2024. Requests to a plan for coverage run through a prior authorization letter, a different lane entirely.

If billed charges for you as a provider run $400 or more above your estimated total, aggregated across the estimate rather than per line item, the client may start the patient-provider dispute resolution process within 120 calendar days of the bill for a $25 fee, and a federally contracted reviewer decides what is owed. Below $400 there is no penalty mechanism at all, and the rule includes a good-faith safe harbor for errors corrected as soon as practicable. The practical defense is boring: update the estimate whenever fees or scope change, at least 1 business day before the affected session, so the bill never outruns the paper.

The rule defines the expected charge as the cash rate the client will actually be charged, reflecting any discounts, so a sliding-scale practice lists the discounted rate whenever income and family size are known. When they are not known yet, CMS's FAQ guidance from December 2022 gives the compliance path: list the undiscounted price, and attach your sliding-fee schedule so the client can see what may apply. Free and pro bono care still requires an estimate, because a $0 expectation is not a $0 guarantee; CMS created an abbreviated GFE format for providers who do not expect to bill at all.

No. The GFE is a US federal statute with no equivalent in either country, so do not import the US form as if it were required. In Canada, fee disclosure is a professional-college obligation, convention backed by college discipline rather than statute: college standards and guidelines address financial arrangements and billing, and none requires an itemized, coded written estimate. In Australia, the analogue is informed financial consent, and the bar rose on 1 December 2025, when the Psychology Board of Australia's Code of Conduct became the enforceable standard and embedded financial clarity (fees, rebates, third-party involvement, cancellation terms) in its consent expectations. In both countries the discipline is the same even though the statute is absent: document fees and payment terms in writing before treatment starts.

Yes. Give it your fee schedule, the expected frequency and duration of care, and the codes you bill, and it drafts the estimate with the plain-language service description, the recurring scope statement, and the five disclaimers in place, then checks the result against the eleven required elements before you send it. BastionGPT is HIPAA-compliant with a signed BAA on every plan, and your data is never used to train models.

Educational content, not legal or billing advice. Sample notes are fictional. Follow your organization's policies and your board, payer, and jurisdiction requirements.