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Lyrebird Health and BastionGPT both take documentation off a healthcare professional's plate, and they come at the job from different directions. Lyrebird Health is an ambient AI scribe built in Australian general practice: it listens to the consult, drafts the note, letters, and care plans, writes them directly into Best Practice and Genie/Gentu for integrated Australian clinics, and prices its Pro plan at $89 USD per month in the United States (AU$240 in Australia), with a free Lite tier capped at 50 actions per month. BastionGPT pairs an unlimited ambient AI scribe with a full healthcare AI assistant: unlimited notes and transcription on every plan, sessions up to 240 minutes with up to 10 auto-labeled speakers, document analysis across 1,000+ pages, licensed HIPAA-compliant versions of the latest GPT, Claude, and Gemini models, and a signed BAA on every plan, starting at $20 per user per month.
This comparison covers what each platform costs at a real caseload, what each scribe actually captures, what happens beyond the visit note, how each vendor handles data residency and compliance in the United States, Canada, and Australia, and where Lyrebird's deep Australian EMR integrations genuinely win. Lyrebird's pricing, plan limits, features, and compliance claims were verified against lyrebirdhealth.com, its US and Australian pricing pages, and its help center on July 21, 2026.
If you are weighing Lyrebird Health alternatives, the sections below compare pricing, scribe capability, compliance, and workflow fit. For the wider field, our AI scribe comparison covers other options such as Heidi Health, Freed, and Suki.
Quick answer: Lyrebird Health fits Australian GP and specialist clinics that live inside Best Practice or Genie/Gentu and want notes written back into the EMR automatically. BastionGPT gives healthcare professionals unlimited ambient scribing plus a full clinical AI assistant for $20 per user per month: unlimited notes, sessions up to 240 minutes with 10 labeled speakers, document analysis, a signed BAA on every plan, and patient data stored in the United States, Canada, or Australia based on where you practice. In the US, BastionGPT's $20 entry plan costs less than a quarter of Lyrebird Pro's $89 per month.
| Feature | BastionGPT | Lyrebird Health |
|---|---|---|
| Published US pricing | $20 to $75/user/month, listed on the website | Free Lite tier; Pro $89/month billed monthly or $828/year (equivalent to $69/month); Teams custom |
| Pricing in Australia | Same published pricing worldwide ($20 to $75 USD/user/month), with Australian data residency included | Pro AU$240/month full time or AU$1,920/year; AU$120/month part time (under 25 hours/week), ex GST |
| Monthly usage limits | None; notes, chat, and transcription are unlimited on every plan | Lite is capped at 50 actions/month (each consultation, dictation, or document generation counts as one action); Pro has unlimited actions |
| Max session recording length | 240 minutes per session, on every plan | Not published; consults can be paused and resumed |
| Multi-speaker recognition | ✓ Up to 10 speakers, with speaker diarization and automatic labeling of names and roles | Multi-speaker transcription; maximum speaker count and automatic role labeling not published |
| Free option | 7-day free full trial, plus a 45-day money-back guarantee | Free Lite tier (50 actions/month, no integrations); 14-day Pro trial |
| Signed BAA | ✓ Every plan, including the free trial | Not published on its website or pricing pages; confirm BAA terms with the vendor before sending PHI |
| HIPAA compliant | ✓ | Its website states it is "aligned with APP, HIPAA, and GDPR" |
| Additional compliance and attestations | 42 CFR Part 2, FERPA, PIPEDA, PHIPA, APP; runs on HITRUST CSF certified and SOC 2 Type II attested infrastructure | Australian Privacy Principles; UK GDPR and NHSE requirements; ISO 27001 certification announced July 2026; SOC 2 and HITRUST not published |
| Data residency | US, Canada, or Australia, based on billing geography | Australia; its US homepage states "all patient data processed and stored onshore in Australia" |
| Audio and note retention | Transcript retention user-configurable from 1 to 365 days; chats persist until you delete them | No audio storage (real-time transcription); notes default to 7-day retention before deletion, adjustable and under your control |
| Use of your data for AI training | Never; inputs, documents, and audio are not used to train models, and there is no cross-conversation memory | States notes and transcripts are never used to train external AI models; also says it learns from your edits, which reads as account-level personalization; confirm scope in writing |
| AI models | Licensed, HIPAA-compliant versions of the latest GPT, Claude, and Gemini models, named and selectable | Not named; no model choice |
| Full AI assistant | ✓ Unlimited clinical AI chat on every plan: referral letters, appeals, patient education, document review, spreadsheet and lab analysis | Not offered; generation centers on the consult: notes, letters, documents, and care plans |
| Document upload and analysis | 10+ documents at once, 1,000+ pages of combined context (Professional Plus and Ultra); single documents up to 30 pages on Professional | Document uploads teach templates and writing style; multi-document record analysis is not part of the product |
| Note formats | SOAP, Detailed SOAP, DAP, BIRP, and free-form custom formats on every plan, with writing-style matching from your sample notes | Custom templates learned from your uploads and edits, community shared templates, unlimited macros |
| Couples, family, and group sessions | Included on every plan, with up to 10 speakers labeled by name and role | Built around initial and review consults; group session limits and speaker counts not published |
| Telehealth capture | Bot-free capture alongside Zoom, Microsoft Teams, and Google Meet, plus in-person visits | Phone and video telehealth supported, including audio isolation from video conferencing tools |
| EMR/EHR integration | Works alongside 50+ EMR/EHR systems, web-based or desktop; public API for custom integration | ✓ Native write-back to Best Practice and Genie/Gentu (Australia), plus partner integrations such as Cubiko; US practices work via copy and paste |
| Developer API | ✓ Public API from $45/month, deployable in US, Canada, and Australia regions | Partner-oriented API for EMR and organization integrations; no public self-serve API pricing |
| Enterprise deployment | Ultra plan ($75/user/month, 100+ users) runs within your existing enterprise cloud, with SSO included | Web app; Teams plan offers organisation sharing with SSO as a paid add-on |
| Peer-reviewed clinical evidence | 99.3% sentence-level accuracy in a peer-reviewed study by Baylor College of Medicine and Texas Children's Hospital researchers | ✓ Published implementation studies, including a 100-clinician, 7,499-consultation hospital outpatient evaluation and an allied health adoption study |
| Uptime guarantee | 99.90% | Not published |
| Support | Email, chat, phone, and video with real humans, on every plan | Live chat and email; priority support on Pro |
| Target buyer | Healthcare professionals, practices, and organizations across the US, Canada, and Australia | Australian GPs, specialists, and allied health; growing UK NHS deployments; US practices supported via the web app |
Both platforms listen to a visit and produce structured, compliant documentation that you review before it goes anywhere, and both go beyond the note itself: referral letters, care plans, and patient-facing documents are core workflows in each. Both are web-based with nothing to install, capture in-person and telehealth visits, handle varied accents and multilingual consultations, learn your writing style from examples, and state plainly that your data is never sold or used to train external AI models. Both encrypt data in transit and at rest, and both have real published research behind them rather than marketing claims alone. If your entire requirement is turning a standard GP consult into a finished note inside an integrated Australian clinic, both tools cover that core job, and Lyrebird's EMR write-back is genuinely convenient. The differences appear when the bill arrives in US dollars, when a session runs past a typical consult length, when you need to know which country's laws govern your patient data, when the work involves reading records rather than recording visits, or when you want one secure AI platform for everything else the workday contains.
Lyrebird Pro costs $89 USD per user per month billed monthly in the United States, or $828 per year billed annually, which works out to $69 per month. The free Lite tier is capped at 50 actions per month, where every consultation, dictation, and document generation counts as one action: a full-time caseload of 20 to 25 visits per day uses up the entire month's allowance in about two working days.
BastionGPT's AI medical scribe is unlimited on every plan, starting at $20 per user per month, and the same subscription includes the full AI assistant. For a five-person practice, a year of Lyrebird Pro billed monthly runs $5,340, and $4,140 billed annually. The same practice pays $1,200 per year on BastionGPT Professional, or $2,700 on Professional Plus with full document analysis and manual model selection. That is a saving of $2,640 to $4,140 every year, with no action meter to watch.
Lyrebird is built around the shape of a GP consultation. Consults can be paused and resumed, but the company does not publish a maximum recording length, a maximum speaker count, or automatic role labeling. BastionGPT records up to 240 minutes per session on every plan and recognizes up to 10 speakers, separating the transcript by voice and labeling each speaker's name and role, for example provider, patient, or parent. Long psychiatric evaluations, family sessions, group therapy, case conferences, and multi-hour assessments fit inside one recording at the $20 entry price, and telehealth visits are captured alongside Zoom, Microsoft Teams, and Google Meet without a visible recording bot.
BastionGPT achieved 99.3% sentence-level accuracy in a peer-reviewed feasibility study by Baylor College of Medicine and Texas Children's Hospital researchers, published in Critical Care Explorations (2026): three physician reviewers examined 1,225 AI-generated sentences and found no moderate or severe errors, with near-perfect inter-rater agreement. Details are on our clinical validation page.
Lyrebird has real evidence too, of a different kind. A peer-reviewed hospital outpatient evaluation covering 100 clinicians and 7,499 consultations over 16 weeks found its notes scored higher on the PDQI-9 quality instrument than clinician-written notes, with 84% reporting a positive efficiency impact and 58% of generated content accepted without modification. The same study reported that 47% of surveyed clinicians observed at least one hallucination, which is exactly why both vendors require human review before notes are used. If you are comparing evidence, BastionGPT's study measures output accuracy sentence by sentence; Lyrebird's studies measure real-world adoption and note quality in Australian public health services. Both are worth reading.
BastionGPT incorporates a signed HIPAA Business Associate Agreement into every plan automatically, including the free trial, and names support for 42 CFR Part 2 substance use records and FERPA education records alongside HIPAA, PIPEDA, PHIPA, and the Australian Privacy Principles. The platform runs on HITRUST CSF certified and SOC 2 Type II attested infrastructure and is independently penetration tested at least annually. In three years serving more than 10,000 healthcare professionals, BastionGPT has had zero breaches of protected health information.
Lyrebird's compliance story is strongest in its home markets. Its website states it is "aligned with APP, HIPAA, and GDPR," it announced ISO 27001 certification in July 2026, and its UK materials address NHSE requirements for ambient scribing. What its website and pricing pages do not publish is a BAA process for US customers. A US practice that needs HIPAA contracting in writing should confirm those terms with Lyrebird before sending patient data, or choose a platform where the BAA is part of signup.
Lyrebird processes and stores patient data in Australia. That is a genuine strength for Australian clinics, and their US homepage says it directly: "all patient data processed and stored onshore in Australia." For a US practice, that same sentence means US patient records governed by HIPAA are held offshore, which is a detail worth raising with your compliance officer, malpractice carrier, or hospital procurement team.
BastionGPT stores data in the United States, Canada, or Australia based on billing geography, so a Dallas practice keeps PHI in the US, a Toronto clinic keeps it in Canada, and a Melbourne practice keeps it in Australia under the Australian Privacy Principles. Retention is under your control on every plan: transcript retention is configurable from 1 to 365 days, and chats and documents persist until you delete them. Lyrebird's default is note deletion after 7 days, which protects privacy but assumes your record-keeping happens somewhere else.
Lyrebird generates documents anchored to the consult: notes, letters, certificates, and care plans built from what was said in the room. It does not include a general AI assistant workspace.
BastionGPT includes an unlimited AI assistant on every plan. Healthcare professionals use it to draft referral letters and insurance appeals, summarize research and guidelines, build patient education materials, review their own documentation for gaps and coding problems, and handle the administrative writing that fills the gaps between visits. BastionGPT reports that AI scribe users reclaim an average of 90 minutes per day, and the assistant is the part of the platform Lyrebird has no equivalent for.
Healthcare runs on inbound paperwork: prior records, specialist letters, lab spreadsheets, school reports, insurance denials. Lyrebird's document upload exists to teach the system your templates and writing style; analyzing external records is not part of the product.
On Professional Plus and Ultra plans, BastionGPT reads 10+ documents at once with 1,000+ pages of combined context, covering PDF, Word, Excel, CSV, PowerPoint, HTML, plain text, and JPG or PNG images, including scanned faxes via built-in OCR. Upload three years of prior notes, a psychological evaluation, and a lab spreadsheet, then query and cross-reference all of it in one conversation. The $20 Professional plan covers a single document up to 30 pages.
BastionGPT names its engines: licensed, HIPAA-compliant versions of the latest GPT, Claude, and Gemini models. Every plan routes each task to the best model automatically, and Professional Plus adds manual model selection plus early access to new models as they ship. Lyrebird does not name the models behind its pipeline, offers no model choice, and its setup guidance recommends the Chrome browser for the highest accuracy outputs. When model quality drives note quality, knowing exactly what is reading your patient conversations matters.
Lyrebird offers an API for EMR partners and organization integrations, with FHIR and HL7 support, but publishes no self-serve pricing; access runs through partnership conversations. BastionGPT's public API starts at $45 per month with published usage pricing, OpenAI-compatible endpoints, and deployment regions in the US, Canada, and Australia, so a practice group or health-tech builder can wire secure AI into its own systems this week without a partnership agreement.
Lyrebird is priced per practitioner and centered on people who see patients. BastionGPT covers the rest of the building too: billing staff drafting appeals, admins summarizing policies, managers preparing training materials, and psychiatrists, therapists, and nurses documenting care, all on the same $20 plan with the same BAA. Larger organizations move to Ultra at $75 per user per month for 100+ users, which runs within your existing enterprise cloud and includes SSO, while Lyrebird sells SSO as a paid add-on on its custom-priced Teams plan. Human support by phone, chat, email, and video is included for every BastionGPT customer.
Lyrebird's clearest advantage is integration depth in Australian general practice. It writes notes, documents, and care plans directly into Best Practice and Genie/Gentu, works from the patient context inside the EMR, and connects with practice tools such as Cubiko. The company says it is the most widely used AI scribe among Australian GPs, reported 28,000+ patient consults per day in 2025, and raised a $12 million round led by Five V Capital and Octopus Ventures in June 2025. For an integrated Bp Premier clinic, no copy and paste at all is a real workflow win that BastionGPT does not replicate. Lyrebird has also invested in evidence and public health deployments. Peer-reviewed evaluations in hospital outpatient and allied health settings reported strong adoption, with 95% of allied health clinicians wanting to keep the tool and 89% willing to recommend it, and NHS deployments such as Alder Hey Children's Hospital sustained hundreds of consultations per week. Its privacy design is opinionated in a good way: audio is transcribed in real time and never stored, notes default to deletion after 7 days, and Australian data stays on Australian soil. Part-time practitioners get up to 50% off, registrars get 80% off, and the free Lite tier is a genuine way to try the product. All of that sits inside a scribe-anchored platform. The US price is $89 per month against BastionGPT's $20 entry point, patient data is stored in Australia even for US practices, a BAA process is not published on its website, maximum session length and speaker counts are unpublished, and there is no general AI assistant and no multi-document record analysis. For an Australian GP clinic that lives inside Best Practice and wants the deepest possible EMR integration, Lyrebird is a strong choice. For US practices, for Australian and Canadian teams that want local data residency plus a full clinical AI assistant, or for anyone whose documentation burden extends beyond the consult itself, BastionGPT covers the whole workload for a fraction of the price.
"BastionGPT has a lot more capabilities [than ChatGPT] with data protection, so clinicians can more freely use AI."
"People compliment the quality and clarity of my documentation all the time now. I can't imagine working without Bastion!"
"BastionGPT has reshaped the way I practice medicine, teach, and manage day-to-day operations."
Full access to the AI scribe and AI assistant. You won't be charged today, you can cancel anytime, and every plan includes a 45-day money-back guarantee.
In the United States, Lyrebird Pro costs $89 per user per month billed monthly, or $828 per year billed annually (equivalent to $69 per month). In Australia it costs AU$240 per month full time or AU$120 per month part time, ex GST. A free Lite tier includes 50 actions per month, and Teams pricing is custom. BastionGPT costs $20 to $75 per user per month with unlimited notes, transcription, and AI assistant chat on every plan.
Lyrebird's website states it is aligned with APP, HIPAA, and GDPR, but a BAA process is not published on its website or pricing pages, so US practices should confirm HIPAA contracting terms with the vendor in writing before sending patient data. BastionGPT incorporates a signed BAA into every plan automatically, including the free trial, and names support for 42 CFR Part 2 and FERPA records.
In Australia. Lyrebird's US homepage states that all patient data is processed and stored onshore in Australia, notes are deleted after 7 days by default, and consultation audio is never stored. BastionGPT stores patient data in the United States, Canada, or Australia based on billing geography, with transcript retention configurable from 1 to 365 days.
BastionGPT is the platform with a peer-reviewed accuracy figure: 99.3% sentence-level accuracy across 1,225 AI-generated sentences, with zero moderate or severe errors, in a study by Baylor College of Medicine and Texas Children's Hospital researchers. Lyrebird's peer-reviewed outpatient evaluation measured implementation instead: its notes scored higher than clinician-written notes on the PDQI-9 instrument and 58% of content was accepted unchanged, while 47% of surveyed clinicians reported observing at least one hallucination. Both platforms require review before use.
For an Australian GP clinic that lives inside Best Practice or Genie/Gentu and wants notes written straight into the EMR, Lyrebird is built for exactly that. For US practices, and for Australian or Canadian teams that want in-country data residency, a signed BAA on every plan, unlimited scribing at $20 per user per month, document analysis, and a full clinical AI assistant, BastionGPT delivers far more capability for a fraction of Lyrebird's $89 US price.
Yes. Lyrebird Lite is free with 50 actions per month, where each consultation, dictation, or document generation counts as one action, and it includes no EMR integrations. Pro comes with a 14-day trial. BastionGPT offers a 7-day free trial with full, unlimited access to the scribe and assistant, plus a 45-day money-back guarantee on every paid plan.
Lyrebird's native write-back integrations are Australian: Best Practice and Genie/Gentu, plus partner tools such as Cubiko, with an API for EMR partners. In the US its output moves by copy and paste. BastionGPT works alongside 50+ EMR/EHR systems, web-based or desktop, and offers a public API from $45 per month for organizations that want custom integration.
Lyrebird defines an action as any use of the AI: a consultation, a dictation, or a document generation. The free Lite tier includes 50 actions per month, which a full-time caseload of 20 to 25 visits per day consumes in about two working days. BastionGPT does not meter usage: notes, transcription, and assistant chat are unlimited on every plan, starting at $20 per user per month.
BastionGPT uses licensed, HIPAA-compliant versions of the latest GPT, Claude, and Gemini models, routing each task to the best model automatically; Professional Plus adds manual model selection and early access to new models. Lyrebird does not name the models behind its pipeline and offers no model choice.
Yes. BastionGPT recognizes up to 10 speakers per session, separates the transcript by voice, labels each speaker's name and role automatically, and records up to 240 minutes on every plan, which covers couples work, family sessions, group therapy, and case conferences. Lyrebird supports multi-speaker consults but publishes no maximum speaker count, no automatic role labeling, and no maximum session length.
Lyrebird states that notes and transcripts are never sold, shared, or used to train external AI models. Its site also says it learns from your edits as you use it, which reads as account-level personalization rather than model training; organizations should confirm the scope in writing. BastionGPT never uses your inputs, documents, or audio to train models on any plan, and there is no cross-conversation memory by design.
Lyrebird's document uploads exist to teach the system your templates and writing style; analyzing external records is not part of the product. BastionGPT reads 10+ documents at once with 1,000+ pages of combined context on Professional Plus and Ultra, covering PDF, Word, Excel, CSV, PowerPoint, HTML, text, and image files, including scanned records via built-in OCR.
BastionGPT's peer-reviewed study by Baylor College of Medicine and Texas Children's Hospital researchers reported 99.3% sentence-level accuracy with zero moderate or severe errors. Lyrebird's published research includes a 100-clinician, 7,499-consultation outpatient evaluation showing higher PDQI-9 note quality and 84% positive efficiency impact, and an allied health study where 95% of participants wanted to keep using it. The studies measure different things: output accuracy for BastionGPT, real-world implementation for Lyrebird.
Yes. BastionGPT stores Australian customer data in Australia under the Australian Privacy Principles, offers an Australian API deployment region, and charges the same $20 to $75 USD per user per month worldwide, which undercuts Lyrebird's AU$240 per month Pro pricing. What BastionGPT does not replicate is Lyrebird's native write-back into Best Practice and Genie/Gentu; integrated Australian clinics that want that specific workflow should weigh it against the price difference and the added assistant capability.
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